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Updates

General Post, Maintenance Notices, Updates

Upcoming Maintenance: June 26th, 2024

Our website hosting provider for hostcrate.stream will updating the operating system on June 26th, 2024. They are scheduling downtime on June 26th, 2024 starting at 10PM EST (7PM SLT) until 2AM EST (11PM SLT). They expect the upgrade only to take approximately 2 hours, so they are scheduling a longer window just in case things don’t go as expected. ** THIS MAINTENANCE WON’T AFFECT STREAMS/STREAMING SERVICES** as our website is hosted outside our streaming servers specifically for reasons such as these or if our streams are down but we can keep you informed with our website.

To be specific:

Our website provider currently uses CloudLinux 7 and that reaches it’s End of Life [EoL] on July 1, 2024, so no further security updates or patches will be available after that date. Additionally, cPanel has stopped providing updates for CloudLinux 7, keeping us on a slightly older version lacking some of the newer features they’ve released recently.

This maintenance we will be upgrading to CloudLinux 8 which reaches its End of Life [EoL] on May 31, 2029, so they do not anticipate having to perform this kind of maintenance again for the next 5 years. They would love to go ahead and move to CloudLinux 9, however, cPanel’s support for CloudLinux 9 is experimental and not recommended for production environments.

While services will not be unavailable during the whole maintenance window – there will be long periods during the maintenance window when the server is unresponsive. They have tested these upgrades in their development and testing cluster and the process has gone smoothly but does take a fair bit of time. They will be taking every step possible to ensure this maintenance does not last any longer than necessary.

If you have any questions or concerns please reach out. Again, this maintenance is specific to our website, hostcrate.stream (which includes news.hostcrate.stream and any/all subdomains with hostcrate.stream).

Thank you,
LustyLexxi Larimore

June 13, 2024 by
General Post, Updates

Feature Update

Feature Update
Wed, May 01 2024 10:50:59 AM PDT

For those of you who have asked for this for quite a while now…I just received this response from the software developers about FTP options!

YAY! I will keep an eye out on this and update you all when it has become available! If you have any other feature requests please let me know so I can let them know as they are willing to listen to requests <3

Thank you –Lexxi

May 1, 2024 by
General Post, Maintenance Notices, Updates

Stream Terminations Schedule

Tomorrow on Tuesday March 19th will be the beginning of the new terminations schedule. I will be doing terminations of accounts that are in overdue status. We no longer have a grace period so if your stream/account is overdue any amount of time, you risk termination. I do not reopen regular accounts as that perk is reserved for VIP Licenses (it is called reactivations).

Terminations will be every Tuesday and Thursday (T days for Termination if that helps to remember)

If you have any questions, etc please feel free to reach out.

–Thank you
LustyLexxi Larimore

March 18, 2024 by
General Post, Maintenance Notices, Updates

Stream Terminations & Grace Periods

To manage my time….
Mon, Mar 04 2024 1:14:20 PM PST

I decided that I will be doing stream terminations every Tuesday & Thursday. If your stream is in overdue status, you are at risk of losing your stream. There will no longer be a 3 day grace period after March 18th, 2024. HOWEVER, if ever you may need an extension you can request it by contacting me directly – it will be on a case by case situation. (most likely granted)

Thank you
–LustyLexxi Larimore

silly p.s. haha but I fit a notice here in full for once LOL

March 4, 2024 by
General Post, Migration Update, Updates

Our Plan Updates

As most of you know by now our pricing went into affect back on November 17th, 2023. I have put off with those plans we no longer have available to have people choose another plan. That time has now come.

For our regular stream plans: We no longer have the intro plan so you can either go with the budget plan or upgrade to the club plan. Whatever time is on your account will remain and you won’t have to pay the difference nor will you be refunded if you choose to downgrade.

For our VIP License stream plans: We no longer have the standard / intro plan so you can downgrade to our VIP Budget License or upgrade to the 5GB VIP License. Whatever time is on your account will remain and you won’t have to pay the difference nor will you be refunded if you choose to downgrade.

I will reach out by direct IM and leave a notecard to customers who are on those plans. You’ll have until January 31st, 2024. If I don’t get a reply, I’ll upgrade you.

Why upgrade? Because those plans have space & autodj and if I were to downgrade you then you’d lose access to your AutoDJ and the music you’ve uploaded & playlists would be gone so just in case someone wanted to be upgraded but didn’t reach out, you’d not have to worry that you lost all that hard work. I hope that makes sense.

If you have any questions please feel free to reach out to me.

Thank you,
LustyLexxi Larimore

January 15, 2024 by
DATACENTER MOVE UPDATES, General Post, Maintenance Notices, Migration Update, Updates

FINAL UPDATE: Migration Complete!

Hiya. The migration of the servers to the new datacenter has been completed. The DNS update may take a few days to reflect as being changed. Please be sure to change the IP address in your encoder if you software requires you to use an IP address to connect to your stream for live broadcasting. All data should of been copied right over to the new server including all playlists & autodj settings. Please let me know if anything is messed up including if your port # isn’t working properly so that I can work on fixing it. If you don’t report a problem to me, I don’t know that it is broken/an issue.

For those on server that was cp1.hostcrate.com /cp3.hostcrate.net –  IP ending in 147, the IP for that server is now 172.111.49.58
The control panel control panel URL will remain the same, your username, password, & port. Everything, EXCEPT the IP address, will stay the same.

For those on server that was cp2.hostcrate.rocks IP ending in 242 – the IP for that server is now 172.99.148.138
The control panel control panel URL will remain the same, your username, password, & port. Everything, EXCEPT the IP address, will stay the same.

Thank you,
LustyLexxi Larimore

December 19, 2023 by
DATACENTER MOVE UPDATES, General Post, Maintenance Notices, Migration Update, Outages/Network Issues, Updates

Migration Progress

Hiya.

Server ending in 147 has been migrated (cp1.hostcrate.com). The backend admin parts I will be doing on Monday, December 18th, 2023 starting at 9AM SLT. This includes the DNS A records for the IP address for all domains including the control panel domain. The DNS change worldwide may take up to 24 to 48 hours. During DNS update, the browser may connect to the old server which will result invalid password so bear with us while the changes update. For future reference the new IP address is 172.111.49.58 and the control panel URL will remain the same, just changing the IP address as it is with a different datacenter.

The next server migration will be done soon as I have to order the server for this & have things setup in the backend. I will keep you all updated.

Any questions, concerns, issues PLEASE reach out to me as that is what I am here for.

P.S. you’ll be able to stream just fine as the old server will remain until the update of DNS on Monday is done and then you’ll need to update the IP address you use which is given in this post. Again, this is specific to those who are on server ending in IP address 147 / control panel url: cp1.hostcrate.com

December 13, 2023 by
General Post, Updates

Moving Update

Moving Update
Mon, Nov 20 2023 4:25:25 PM PST

Tomorrow we are officially moving out of the hotel by 11:00AM EST (+3 SLT). I will not have internet until the 22nd as that was there only day to get us scheduled with a tech to come set it up at our new place. Hostcrate will be closed for Thanksgiving as usual which is the 23rd. Then on the 24th, hubby & I will be driving down (9+hour trip one way) to get our things out of storage. I should be back by the 29th. Will keep you all posted.

Thank you-Lexxi

November 20, 2023 by
General Post, Updates

A few updates

Hiya! I just wanted to keep everyone posted.

1: I ordered a server on the 4th to test their servers/network, etc. I am still awaiting on a working server.  (it’s been 3 days since their last reply & 1 day since my asking for an update…not looking great just fyi)

2: In light of #1, I may have to renew at our current datacenter even though I don’t really want to after how they are handling customers who have servers that are End Of Life and no longer supporting the management I had on mine. Not to mention the lack of help in moving to comparable servers by them, like none. Seriously.

3: I cannot continue the same pricing. Seriously. Servers are expensive and are NOT what they use to be. I’ve been paying out of pocket for a long time as I explained this last time I mentioned (& changed) pricing. I shouldn’t have to do that with a business. I should be able to pay the bills to keep the lights on with the funds earned via sales/renewals, hire customer service reps, and be able to take care of bills in my RL just like everyone does when they work a job. That is how businesses and having a job works. I lost a lot of customers when I changed the pricing last time so I do kind of expect the same to happen. The new pricing will be put into place on November 17th, 2023.

4: I am moving the office to smaller land. Once I have moved, the updated landmark will always be in my 1st pick tab on my profile. We should be all moved in by November 17th, 2023.

5: I am getting ready to move in RL too. We were approved for a 1 year lease which is 2 and a half hours away from where we are currently. Our lease begins on November 13th. Not entirely sure when we are moving in because my husband is still working at this location so once I know, I will let you all know.

If I have any further updates, I will let you all know. If you have any questions, etc please feel free to reach out.

Thank you,
LustyLexxi Larimore

November 10, 2023 by
DATACENTER MOVE UPDATES, General Post, Migration Update, Updates

Moving Datacenters

Hello.

We will have to move datacenters by January 31st, 2024. By “have to”…we have no choice. After just shy of 10 (TEN) years with this datacenter….we received an email to which opened a ticket automatically by their system. I replied…there was a small exchange. I had to double reply as there was no response from them for 6 DAYS! Imagine if I were to leave you as a customer on read for 6 days only to reply with the response they left me…no help whatsoever. Imagine how upset you’d be…that is me, right now. I have been very angry over this.

I am so sorry this has to happen. I am looking for us a new place to call home that will be reliable. Once I find some options to try (and have the funds for), I will get into our Beta discord to give people access. This, by the way, will cost me to find a new home because servers are not free to just test (that’d be great lol) and I have to also pay for the software to put onto the servers which also isn’t free so please bear with me as my husband will be trying to help with footing the bill to help us out.

All updates will be posted here so please keep an eye out.

 

VIDEO OF DATACENTER CONVERSATION:

Thank you for understanding. –Lexxi

November 1, 2023 by