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Maintenance Notices

General Post, Maintenance Notices

Server Reboots

Reboots have been completed: https://news.hostcrate.stream/2024/04/all-clear-reboots-complete/

Server Reboots
Fri, Apr 05 2024 12:01:56 PM PDT

I will be doing server reboots on Monday at 8AM SLT. This should only take a few minutes. I will send notice once it has been done. I will also be turning on all streams and all autodj’s when finished.

I would of done it tomorrow but didn’t want to interrupt anyone who may have a gig on the weekend & wanted to give a bit of a head’s up.

Thank you — LustyLexxi Larimore

General Post, Maintenance Notices, Updates

Stream Terminations Schedule

Tomorrow on Tuesday March 19th will be the beginning of the new terminations schedule. I will be doing terminations of accounts that are in overdue status. We no longer have a grace period so if your stream/account is overdue any amount of time, you risk termination. I do not reopen regular accounts as that perk is reserved for VIP Licenses (it is called reactivations).

Terminations will be every Tuesday and Thursday (T days for Termination if that helps to remember)

If you have any questions, etc please feel free to reach out.

–Thank you
LustyLexxi Larimore

General Post, Maintenance Notices, Updates

Stream Terminations & Grace Periods

To manage my time….
Mon, Mar 04 2024 1:14:20 PM PST

I decided that I will be doing stream terminations every Tuesday & Thursday. If your stream is in overdue status, you are at risk of losing your stream. There will no longer be a 3 day grace period after March 18th, 2024. HOWEVER, if ever you may need an extension you can request it by contacting me directly – it will be on a case by case situation. (most likely granted)

Thank you
–LustyLexxi Larimore

silly p.s. haha but I fit a notice here in full for once LOL

DATACENTER MOVE UPDATES, General Post, Maintenance Notices, Migration Update, Updates

FINAL UPDATE: Migration Complete!

Hiya. The migration of the servers to the new datacenter has been completed. The DNS update may take a few days to reflect as being changed. Please be sure to change the IP address in your encoder if you software requires you to use an IP address to connect to your stream for live broadcasting. All data should of been copied right over to the new server including all playlists & autodj settings. Please let me know if anything is messed up including if your port # isn’t working properly so that I can work on fixing it. If you don’t report a problem to me, I don’t know that it is broken/an issue.

For those on server that was cp1.hostcrate.com /cp3.hostcrate.net –  IP ending in 147, the IP for that server is now 172.111.49.58
The control panel control panel URL will remain the same, your username, password, & port. Everything, EXCEPT the IP address, will stay the same.

For those on server that was cp2.hostcrate.rocks IP ending in 242 – the IP for that server is now 172.99.148.138
The control panel control panel URL will remain the same, your username, password, & port. Everything, EXCEPT the IP address, will stay the same.

Thank you,
LustyLexxi Larimore

DATACENTER MOVE UPDATES, General Post, Maintenance Notices, Migration Update

UPDATE TO THE MIGRATION PROGRESS

Hello!

For those on server IP ending in 147

The back end of the migration will be completed on Monday December 18th, 2023 starting at 9AM SLT. This includes the DNS A records for the IP address for all domains including the control panel domain. The DNS change worldwide may take up to 24 to 48 hours. During DNS update, the browser may connect to the old server which will result invalid password so bear with us while the changes update. For future reference the new IP address is 172.111.49.58 and the control panel URL will remain the same, just changing the IP address as it is with a different datacenter.


Those on Server IP ending in 242

The migration process will begin on Monday, same time as well. This may take up to 2 days, it just depends. They were able to do the other server in about 15 hours but have a backup just in case. The back end of this will be done as soon as the migration is completed so you may get the same issues as described above. Please be patient and bear with me through this process. The datacenter & I are working to have the least amount of downtime possible. I will send an update again once everything has been completed. Also for future reference, your IP will be 172.99.148.138


Notes

Also note I am sending out this notification to each customer via a notification system inworld. I will also be taking the time to send this to each customer directly as well. Just trying to notify everyone the best I can. This is why we have a website so if you IMs get capped, you can still access important information such as this. That site is: https://news.hostcrate.stream/

I also want to side note that I *didn’t* want to move/migrate. I was forced to by the datacenter we had been with for just shy of a decade! 10 years of loyalty. You can read that ticket interaction on this post for full details. I just wanted to make that crystal clear as I did receive a not so friendly IM complaining about my moving and raising pricing. If I would of ordered servers with the current datacenter, the price increase would of been a lot more as they are expensive. But I didn’t want to do that so I looked for another & receive word from someone who knows their stuff. Their pricing is reasonable and I didn’t have to raise it that much. I also moved my office to lessen the cost of operations which lessen the price I would have to increase it by. If you have an issue with this and decided to leave Hostcrate, I’m sorry and I do hope that you find a provider that is better suited for you. We wll be here if ever you decide to come back.

That is all, for now. If you have any questions, etc, please reach out. Thank you again!!!!!!

Thank you,
LustyLexxi Larimore

DATACENTER MOVE UPDATES, General Post, Maintenance Notices, Migration Update, Outages/Network Issues, Updates

Migration Progress

Hiya.

Server ending in 147 has been migrated (cp1.hostcrate.com). The backend admin parts I will be doing on Monday, December 18th, 2023 starting at 9AM SLT. This includes the DNS A records for the IP address for all domains including the control panel domain. The DNS change worldwide may take up to 24 to 48 hours. During DNS update, the browser may connect to the old server which will result invalid password so bear with us while the changes update. For future reference the new IP address is 172.111.49.58 and the control panel URL will remain the same, just changing the IP address as it is with a different datacenter.

The next server migration will be done soon as I have to order the server for this & have things setup in the backend. I will keep you all updated.

Any questions, concerns, issues PLEASE reach out to me as that is what I am here for.

P.S. you’ll be able to stream just fine as the old server will remain until the update of DNS on Monday is done and then you’ll need to update the IP address you use which is given in this post. Again, this is specific to those who are on server ending in IP address 147 / control panel url: cp1.hostcrate.com

General Post, Maintenance Notices, Migration Update

Migration Begins Dec 6th

They will be starting the migration process on December 6th, 2023. You shouldn’t notice any issues or interruptions as you should be able to stream as normal. They (the software developer) will be just migrating all of the data to the new server. Once done, I will send another notice with the new IP address and switch behind the scenes info as needed. You shouldn’t have to do anything on your part until I have sent out info for the IP, Control panel Info, etc.

Thank you for understanding –Lexxi

General Post, Maintenance Notices

Server Maintenance

Server Maintenance
Thu, Oct 12 2023 1:18:38 PM PDT

The server maintenance will be performed on Monday, October 16th, 2023 at 8AM SLT so it doesn’t interrupt any Sunday sets you may have. After server maintenance, I will restart all streams including those with AutoDJ. No tweaks are scheduled during this so it should only take 10 minutes at most but just be prepared just in case as technology isn’t perfect and I will of course let you know if a hiccup happens.

Thank you
LustyLexxi Larimore

General Post, Maintenance Notices

Unscheduled Maintenance

[This unscheduled maintenance was completed 🙂 ]

Hiya. I apologize for the short notice but I will be doing some small maintenance on all servers tomorrow, Thursday, June 29th starting at 2AM SLT. This maintenance shouldn’t affect streaming and should only last an hour (or less) but as we all know with technology things happen so if anything goes awry I will let you know immediately or if it affects you in anyway PLEASE reach out as soon as it occurs so I know.

Also a reminder that for Scheduled Maintenance (server restarts), that is posted on it’s own page. We will have a restart on July 17th (on Monday instead of having it on the 15th on a weekend day). We no longer have the premium support as now restarts of streams (including AutoDJ) after any maintenance is now *included* with your account.