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Outages/Network Issues

General Post, Outages/Network Issues

Servers Down – Updates will be posted here.

Update as of 8:37AM SLT / 11:37AM EST

I have received the all clear. I greatly apologize for the issues.

Thank you –LustyLexxi Larimore


Update as of 11:30AM SLT / 2:30PM EST

Both servers are back up and running. I have restarted all streams & AutoDJ streams. I am still awaiting an official all clear so stream at your discretion. Thank you for understanding the situation, very much appreciated.

Thank you –LustyLexxi Larimore


Update as of 7:49AM SLT / 10:49AM EST

They are slowly but surely getting power restored. They have many people trying to help this all be resolved by having well known providers who are affected have their own technicians on site to try to help to restore services faster. So far, server ending in 58 is currently online. I have restarted radios & autoDJ streams on that server. I am keeping a very close eye on this entire situation and giving updates as soon as I get any new information. I very much appreciate your understanding & patience with this. It definitely helps my stress levels lol.

Thank you –LustyLexxi Larimore


Update as of 6:37AM SLT / 9:37AM EST

There is a power outage (seems due to severe weather some have reported that happened overnight/this morning) where even the backup systems are not receiving power so everything that is supposed to have backup power (ie. All servers and equipment) is down. They have electrical engineers working to get everything restored as soon as possible. I highly advise to switching to a backup stream as there is no official ETA on when this will be resolved and this is DEFINITELY out of our control. But they are working to get it fixed as this is affected an entire datacenter which accounts for thousands of customers.

Thank you for understanding & your patience –LustyLexxi Larimore


UPDATE as of 9:08AM EST: “Indications show there is a power outage in the facility. We’ve reached out and are awaiting status updates.


I am aware that the servers are currently down. I have opened a ticket and messaged the owner on Discord to fix it asap. I will post updates here for when they are back online.

Thank you for understanding & your patience –LustyLexxi Larimore

General Post, Maintenance Notices, Outages/Network Issues

ALL CLEAR: DATACENTER Emergency Maintenance

As of 4/25/2024 @ 3:03PM EST / 12:03PM SLT

ALL CLEAR!

The servers are back online. Thank you so much for your patience & understanding! I appreciate it more than you know.

–Lexxi

As of 4/25/2024 @ 9:20AM EST / 6:20AM SLT

Server ending in 58 is currently back online. Server ending in 138 is still being worked on. –Lexxi

As of 4/25/2024 @ 1:11AM EST / 10:11PM SLT

It is a networking issue that the datacenter wasn’t expecting. They have their technicians working hard to get the issue resolved and the server back online. They will let me know when it has been fixed. I cannot stay awake any longer as it is 1AM in the morning for me, I need to get some sleep. Hopefully by the time I wake up or when I wake up to go pee (it happens lol), the servers will be back online. I will update you as soon as I wake up whether or not there are any further details. Please, if anyone asks via SL, FB, Discord, etc, refer them to this post. This site is NOT on our servers and is hosted elsewhere for this exact reason – so I can communicate with everyone  even when servers are down. As you can obviously see, that it is a bright idea to do so.

I will, again, update you soon as I wake up. I appreciate everyone being so understanding and GREATLY beyond words appreciate your patience.

–Lexxi

General Post, Maintenance Notices, Outages/Network Issues

Reminder: DATACENTER Emergency Maintenance

Reminder: DATACENTER Emergency Maintenance
Wed, Apr 24 2024 8:35:28 AM PDT

A friendly reminder:

Our datacenter will be performing emergency maintenance which will result in our servers being down for up to 2 hours. They will begin this around 4PM SLT TODAY.

They will safely be powering down the servers before they begin the maintenance work. I will send notification when they have completed this emergency maintenance and/or any further details in regards to it.

Thank you,
LustyLexxi Larimore

General Post, Maintenance Notices, Outages/Network Issues

DATACENTER Emergency Maintenance

Update||The datacenter replied. They said the emergency maintenance will begin at 4PM SLT.  Thank you –Lexxi

DATACENTER Emergency Maintenance
Tue, Apr 23 2024 1:51:28 PM PDT

FROM OUR DATACENTER, 4 minutes ago

“I am sorry to be reaching out on such short notice regarding your server.
Our team needs to perform emergency maintenance which will result in the server you are on being down for up to 2 hours tomorrow evening 4-24-2024.
We will safely power down the servers before the work is performed. We are sorry for the inconvenience.

Thank you.”

DATACENTER MOVE UPDATES, General Post, Maintenance Notices, Migration Update, Outages/Network Issues, Updates

Migration Progress

Hiya.

Server ending in 147 has been migrated (cp1.hostcrate.com). The backend admin parts I will be doing on Monday, December 18th, 2023 starting at 9AM SLT. This includes the DNS A records for the IP address for all domains including the control panel domain. The DNS change worldwide may take up to 24 to 48 hours. During DNS update, the browser may connect to the old server which will result invalid password so bear with us while the changes update. For future reference the new IP address is 172.111.49.58 and the control panel URL will remain the same, just changing the IP address as it is with a different datacenter.

The next server migration will be done soon as I have to order the server for this & have things setup in the backend. I will keep you all updated.

Any questions, concerns, issues PLEASE reach out to me as that is what I am here for.

P.S. you’ll be able to stream just fine as the old server will remain until the update of DNS on Monday is done and then you’ll need to update the IP address you use which is given in this post. Again, this is specific to those who are on server ending in IP address 147 / control panel url: cp1.hostcrate.com

General Post, Outages/Network Issues

Servers are back up

Servers are back up

 

The servers are fixed. There may be a slight delay when trying to connect or login to your control panel but that should subside shortly. Thank you so much for your patience and understanding with the situation. I appreciate it very much. –Lexxi

General Post, Outages/Network Issues

Aware of the issues

UPDATE:

Servers are back up. The servers are fixed. There may be a slight delay when trying to connect or login to your control panel but that should subside shortly. Thank you so much for your patience and understanding with the situation. I appreciate it very much. –Lexxi


 

We are aware of the issue. Working on it. I would suggest switching to a backup as there is no ETA on when this will be fixed. I very much apologize for this inconvenience. 😞

 

–Lexxi

General Post, Maintenance Notices, Outages/Network Issues, Updates

Update Your Info: Server 242

Update Your Info
Thu, May 04 2023 6:30:09 PM PDT

If you were on server ending in 242, please make sure to update the URL’s for your stream(s) and the control panel URL.

For your stream, it will update to: https://cp2.hostcrate.rocks/PORTNUMBERHERE/stream

For your control panel, it will update to: https://cp2.hostcrate.rocks/

If still having trouble please reach out to me so I can help. Thank you –Lexxi

General Post, Maintenance Notices, Outages/Network Issues

Server ending in 242

Update Your Info
Thu, May 04 2023 6:30:09 PM PDT

If you were on server ending in 242, please make sure to update the URL’s for your stream(s) and the control panel URL.

For your stream, it will update to: https://cp2.hostcrate.rocks/PORTNUMBERHERE/stream

For your control panel, it will update to: https://cp2.hostcrate.rocks/

If still having trouble please reach out to me so I can help. Thank you –Lexxi


UPDATE:

This should be working for some and may show SSL errors. Bear with us within the 48 hours for the domain to propagate properly. Your stream shouldn’t be affect – just the ability to log into the control panel and only on server ending in 242 (hostcrate.rocks). Thank you for understanding. –Lexxi


UPDATE:
All Fixed
Wed, May 03 2023 1:42:30 PM PDT

The issue is all fixed – sorta. You may need to clear your browser/cache history for it to appear or you may need to wait up to 48 hours for it to propagate for your side. An update to the URL has been done so the login will be switched from hostcrate.rocks to cp2.hostcrate.rocks so please be aware of that. I will send notice when that has been done.

Thank you for your patient.

–Lexxi


Update: They are looking into getting the issue fixed. It is on our end so please be patient while it gets fixed. –Lexxi

Group Notice Sent by: LustyLexxi Larimore
Server ending in 242
Please bear with me while I fix the issues going on with server ending in 242. I will keep you posted.

–Lexxi

General Post, Maintenance Notices, Migration Update, Outages/Network Issues, Updates

Migration Successfully Completed (Dec2021-Feb2022)

Hey everyone!

I am SUPER happy to announce that the migration has been FINISHED! Whew! FINALLY! I will now be adding time to rental boxes of ** ONLY ** those affected. Your rental box will officially receive 56 days onto your box in a few moments from when this post goes live. I used the useful timeanddate.com in case anyone needs a such a tool! Phase 2 started on December 31st, 2021 until today when I officially finished the migration.

If you were in overdue status before the migration & are in overdue status once I have added said time, you will have 7 days to pay your rental box or you will risk losing your stream for non-payment. ALL temp streams that were given out will be deleted officially TOMORROW as soon as I wake up. Payments are officially no longer on hold. I will be doing terminations of ALL streams that took advantage of my being incredibly BUSY with this migration and were NOT affected by this migration tomorrow.

That is the end of this update…I think…Ya girl is TIRED so if there was anything that I missed, I will post further updates.

Thank you to everyone who was so kind, patient, and understanding of this situation. I appreciate you more than I will ever be able to express *virtual hugs*

–LustyLexxi Larimore