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General Post, Maintenance Notices, Migration Update, Outages/Network Issues, Updates

Migration Successfully Completed (Dec2021-Feb2022)

Hey everyone!

I am SUPER happy to announce that the migration has been FINISHED! Whew! FINALLY! I will now be adding time to rental boxes of ** ONLY ** those affected. Your rental box will officially receive 56 days onto your box in a few moments from when this post goes live. I used the useful timeanddate.com in case anyone needs a such a tool! Phase 2 started on December 31st, 2021 until today when I officially finished the migration.

If you were in overdue status before the migration & are in overdue status once I have added said time, you will have 7 days to pay your rental box or you will risk losing your stream for non-payment. ALL temp streams that were given out will be deleted officially TOMORROW as soon as I wake up. Payments are officially no longer on hold. I will be doing terminations of ALL streams that took advantage of my being incredibly BUSY with this migration and were NOT affected by this migration tomorrow.

That is the end of this update…I think…Ya girl is TIRED so if there was anything that I missed, I will post further updates.

Thank you to everyone who was so kind, patient, and understanding of this situation. I appreciate you more than I will ever be able to express *virtual hugs*

–LustyLexxi Larimore

General Post, Maintenance Notices, Migration Update, Outages/Network Issues, Updates

THE MIGRATION UPDATES POST (Dec 2021)

FINAL UPDATE / MIGRATION SUCCESSFULLY COMPLETED (#17): https://news.hostcrate.stream/2022/02/migration-successfully-completed-dec2021-feb2022/

UPDATE #16:
FEB 23rd, 2022 AT 4:13PM SLT (7:13PM EST):

Hiya all!

I am now officially moving onto creating Custom URLs. ALL accounts that were affected by this migration that didn’t have a custom URL attached to it as been recreated & sent so please check your inventory for a notecard named Hostcrate – Stream Login (v4.0) NEW INFO

I am closing in on being completely finished with this migration. Once I have actually crossed the finish line, I will then be focusing on adding the exact amount of time that it took me to complete this migration onto the rental boxes of those who were affected. If you were in overdue status before the migration & are in overdue status once I have added said time, you will have 7 days to pay your rental box or you will risk losing your stream for non-payment.

I believe I am giving plenty/fair amount of time to get caught up. We *do not* reopen regular rental boxes unless they are a license so please be sure to pay your rental once I have announced you should do so. Until then, payments are on hold until I have 100% finished this migration just another FYI.

My next post should be that I have finished 🙂 so be on the lookout.

Thank you
LustyLexxi Larimore

 

UPDATE #15:
FEB 16th, 2022 AT 8:40AM SLT (11:40AM EST):

Hello everyone.

** I AM SO CLOSE TO FINISHED **

I am now moving onto the streams that were on 30.242. There are 62 regular (non-autodj, no custom urls) streams. There are 16 autodj accounts. I will be going in order on this spreadsheet so if you wish to know what number you are in line, just ask. I will be then doing all of the 29 custom URLs that were on both servers – there are a couple of extra steps than before but it isn’t too bad. (If I counted all these numbers correctly LOL)

I am so very much hoping I can get this done by my birthday on the 18th so I can just relax on that day & this weekend. This is the plan of attack that I wanted to keep you all posted. Once I have all the accounts finished, I will add time to everyone’s rental boxes who were affected with the *exact* amount of time it took me to do this from the day that Phase 2 started which is December 31st, 2021 and as of today’s date that would be: https://gyazo.com/794e941e96a0ef0468615f20174ddd39  Just to give you an idea of the amount of time that will be put on your rental box. If your rental box is still in overdue status after this time has been added, I will grant a  ̶3̶ ̶d̶a̶y̶  7 day grace period before doing terminations (upped to 7 from the original 3 that I initially posted on UPDATE #13). Thank you again for your patience & understanding during this entire process.

Thank you
LustyLexxi Larimore

UPDATE #14:
FEB 6th, 2022 AT 12:33PM SLT (3:33PM EST):

Hiya everyone!

I know this migration has taken me a lot longer than anticipated. I am still working through getting the remaining streams done (about 100 left). You will receive a notecard from me directly — Check your inventory for a notecard named “Hostcrate – Stream Login (v4.0) NEW INFO” without the quotes — If you don’t have it yet please be patient, I haven’t gotten to yours. If you were on 147 already that didn’t have a custom url, you should have already received yours so if you can’t find the notecard please reach out.

Again, no one is obligated to pay their rental while this migration is still in progress for those who were affected by the migration. I will add time to everyone’s boxes who were affected with the exact amount of time that this migration took.

If you need a backup stream, contact me directly so I can create one for you. Backup streams will be on us & you will be able to use it until I have 100% finished this migration.

I’m sorry this has taken so long. This was not my intention. I’m going as fast as I can when I can between taking care of my 11 week old puppy and dealing with very painful knee issues making it extremely difficult to stand, walk, sit down, squat, or anything … I have a doctors appt set for Wednesday, however, I may not be able to go because I’m pretty sure my healthcare coverage was cut off without notice (can’t log into their site) so we shall see when I call them on Monday. I know – TMI and not really anyone’s business but these are the reasons behind why I am slow.

That is the only update I have currently. Thank you to everyone who has been patient, understanding, and kind while I try to get this all done.

–LustyLexxi Larimore

UPDATE #13:
JAN 23rd, 2022 AT 5:20PM SLT (8:20PM EST): I have 122 accounts overall left remaining. Some of these are more complicated to do with AutoDJ files having to be re-uploaded along with their settings. Some are also custom URLs which takes a few extra steps to get done as well so I am going as fast as I can and I am the only person doing this.

If you need a backup stream please reach out as I have said before in previous migration related posts. I am really close to having this 100% completely just a bit longer so please be patient. No one who has been affected is expected to pay their rental boxes until the migration is 100% finished. I will be placing time that it took to do this migration back onto rental boxes that it affected.If that still brings you into overdue status, I will grant a 3 day grace period before doing those terminations.

If this migration didn’t affect you and you are overdue (especially by quite a lot), in turn is taking advantage of how busy I am trying to get this migration finished for everyone who was affected, your stream that is overdue will be terminated without any further notifications (I see who you are & it’s not very nice I must say).

A GIANT thank you to everyone who is being so kind, patient, and understanding. I appreciate it more than you know.

Alright, back to work I go. I do believe the next update I will post will most likely be to let ya all know that it has been finished. Let’s hope no more issues arise 🙂

Thank you again,
LustyLexxi Larimore

UPDATE #12:
JAN 16th, 2022 AT 9:38PM SLT (12:38PM EST): Hello everyone. Just wanted to let everyone know where we are so far.

I have approximately 34 streams that are NOT custom URLs remaining to send out to customers who were already on the 147.

I have approximately 12 streams that are NOT custom URLs that have AutoDJ with music files remaining to do that were already on the 147 server. I have to re-upload their music & setup their AutoDJ again then send out their updated notecards.

I have approximately 21 custom URLs to complete that were on the 147 server. Please understand that custom URL’s do require an extra process to complete on my end so makes it a tiny bit more complicated.

Currently, if you were on server ending in 30.242, I have not started on those accounts yet but will as soon as I have finished the above streams that were already on the 147 server.

Once I have sent everyone their new updated notecards, I will then proceed to update rental boxes with said notecards so you can grab a copy of your notecard if you need it later.

PLEASE if you need a backup stream, let me know, I will create you one to use while I am working to finish this up. We are close to the end…but we still have quite a bit more work remaining so bear with me…. I am doing this all by myself and going as fast as I can.

That is the latest update. I will send out another when/if necessary but this is where I am currently. Thank you to everyone who is so kind, patient, and understanding while I go through this process. There is NO specific ETA…I am just going, and going, and going until I have completed this 100%. I will send notice when this is 100% finished, I promise.

–LustyLexxi Larimore

UPDATE #11:
JAN 8th, 2022 AT 8:35PM SLT (11:35PM EST):
I am still working to correct the port conflicts with accounts. I need a bit of a break (my eyes & back are a killing me, along with the stress being overwhelming) so I will return to this Monday night. As long as there aren’t any further technical issues, this should be done within the next week. Thank you again for being patient & understanding through this migration!!!!

P.S.: Please understand I do have an RL to attend to with a 7 week old puppy named Nala (yep, name from The Lion King lol), who needs lots of love, cuddles, and training so while she sleeps, I will be working  or sleeping too so my schedule will be a bit wild for a bit. In case you love pups, here she is 😉 (the other doggie in the video is our 12 year old Shiba Inu, Blitz, making his appearance)

 


UPDATE #10:
JAN 7th, 2022 AT 10:15PM SLT (1:15AM EST):
I have a short & possibly upsetting update and a reason behind the delay.  Port numbers that start in the 3000’s-5999’s, your port will be different for sure. We will then use the recommended port number by the software itself as told to do by the developers so we don’t have a conflict of ports like we just experienced. AutoDJ’s that weren’t working will begin to work again soon. If you already received your notecard, you will receive a message from me by notecard explaining this issue in case you missed it if your port was one affected. I’m so very sorry …. I wish I could keep everything the same but it is truly out of my hands.

UPDATE #9:
JAN 5th2022 AT 3:18PM SLT (6:18PM EST): I have finished creating accounts that were on server 147 already except those who a custom url. I’m sending out those notecards – if you were on 147 already, you should receive a notecard with your info soon. If you miss it, you can grab a copy from your rental box. Once I have sent all of these out, I will begin to work on those that were on server 30.242. Then I will work on those with Custom URLs. This will take a few more days…but I am going as fast as I can…please understand that I’m human and will need to take breaks for food as well as sleep in between. Again I’m doing my very best to get this all done as fast as possible. If you need a backup stream in the meantime, please reach out so we can get you one. Please message NekoBoi Littlepaws OR you can request one in discord just tag one of us so we can see it pop up!

UPDATE #8: Quickie update, I’m at about 70 accounts to go. I’m just creating the accounts now to go faster. Then I will be sending out notecards. Just thought I’d send a update. If you have autodj with music files, I will be re-uploading your files along with the setting up your autodj so don’t panic if you get your notecard but your autodj has nothing in it — I’m just trying to get people’s accounts at least up to get it done hopefully in a faster pace. Reach out if you’d like me to send you a compressed copy of your files if you’d like to do it yourself 🙂 Thanks everyone for your patience during this massive migration!

UPDATE #7:
JAN 3rd 2022 AT 9:30PM SLT (12:30AM EST):
SL is messing with me so I will work on just getting accounts created & whenever SL decides to stop messing around…I will continue to send out updated notecards.  https://gyazo.com/2b48580f1ef12a5a5d23d998cd5b027f   I’m sorry this is taking a while because I have to restore accounts manually 1 by 1 from scratch which includes setting up AutoDJ & re-uploading music files so please bear with me….going as fast as I can.

UPDATE #6:
JAN 1st 2022 AT 4PM SLT (7PM EST): READ THIS IN FULL! Server ending in 30.242 has been terminated (as I have been saying it would be so please don’t message me acting as if this is a surprise…this was planned and I sent numerous notices). I am in the process of moving all of the affected accounts onto server IP ending in 147. This, again, will take time. I have to recreate the accounts manually 1 by 1. Some accounts will be quick and easy. Others, specifically custom URL accounts and AutoDJ accounts, will not be as I have to also re-upload their music files after setting their autodj back up.

When I have your account finished, you will receive a new notecard with your details on it for your stream. Remember, the control panel URL will be slightly different and if your username had “sc_” in the front that will no longer be the case. Your port number will only change if A: it is already in use by another account I created (because accounts on another server is being migrated over to this one) OR B: the port is bad. I won’t know until I have created the account and if it is either of those, your port number will be switched. I cannot control these issues so I apologize in advance. Please, please, please, I beg you to be patience as I am going as fast as I can!

If you need a backup during this time, reach out to get one. You can contact NekoBoi Littlepaws OR LustyLexxi Larimore to get one. I suggest you send an IM AND a notecard just in case our messages cap (happens often), we will send you a backup free of charge to use until the migration is 100% completed.

Please also note anyone who is in overdue status, payment will be due immediately once this migration has finished. I will only give you an extra 24 hours before I do terminations of late streams after I have sent notice that the migration is completed. Please keep that in mind. I will continue to post updates here so be sure to check often or use the subscribe feature to be notified when I send an update automatically. Thank you –LustyLexxi Larimore

UPDATE #5:
DEC 31st 2021 AT 2:30PM SLT (5:30PM EST): Ticket filed for server ending in 30.242 to be terminated. I have started the process of recreating/re-uploading accounts onto the server ending in 147. This process may take a few days, a week, there is NO ETA as I have to recreate & re-upload each account manually ONE by ONE. This is why we are offering backups so PLEASE contact me (LustyLexxi Larimore) if you need a backup stream during this migration. This downtime is UNAVOIDABLE, I’m sorry.

UPDATE #4:
DEC 31st 2021 AT 2PM SLT (5PM EST): Server ending in 30.242 will be terminated **VERY SOON (like within the hour or less) ** which will make all streams on this server unavailable/inaccessible. Those who were on this server will be moved to the 147 server. I will start the process of moving accounts onto the server ending in 147. This process may take a few days, a week, there is NO ETA as I have to recreate & re-upload each account manually. This is why we are offering backups so PLEASE contact me (LustyLexxi Larimore) if you need a backup stream during this migration. This downtime is UNAVOIDABLE, I’m sorry.

UPDATE #3:
DEC 31st 2021 AT 9:33AM SLT (12:33AM EST):
PHASE 5 HAS BEGUN, PHASE 4 WILL FOLLOW SUIT. SORRY FOR THESE BEING A BIT REVERSED. I HAVE BEGUN THE PROCESS OF SAVING THE DATA FROM SERVER ENDING IN 30.242 WITH ABOUT 30 ACCOUNTS REMAINING. ONCE I HAVE SAVED ALL OF THIS DATA & DOUBLE CHECKED TO MAKE SURE I DID ON THIS SERVER, I WILL BEGIN PHASE 4 OF RESTORING ACCOUNTS ONTO THE 147 SERVER. WHEN ALL STREAMS HAVE BEEN RESTORED FROM THE SERVER 30.242, THAT SERVER WILL BE TERMINATED. THE NEXT UPDATE WILL BE US SENDING OUT NEW NOTECARDS WITH STREAM DETAILS WHETHER THEY PORT/INFO HAS CHANGED BECAUSE WHERE YOU LOG IN (control panel) WILL BE DIFFERENT. CHECK ON THIS PAGE TO CONTINUE TO STAY INFORMED! THANK YOU!

UPDATE #2:
DEC 31st 2021 AT 1:13AM SLT (4:13AM EST): New control panel has been successfully installed. Proceeding to setup the new control panel. Next Update will be finishing the remaining 30 accounts on 30.242 & saving the stream data/info. Please standby.

UPDATE #1:
DEC 31st 2021 AT 12:44AM SLT (3:44AM EST): I apologize if I send too many messages/notices, just keeping everyone updated. The operating system has been re-installed. Waiting a slight change to be done then will proceed to install new control panel software.

General Post, Maintenance Notices, Migration Update, Outages/Network Issues, Updates

PHASE 2 BEGINNING!!!!!

UPDATES WILL BE POSTED AT:
https://news.hostcrate.stream/2021/12/the-migration-updates-post-dec-2021/
SO PLEASE READ THOSE AFTER YOU’VE READ EVERYTHING BELOW TO STAY INFORMED!!

AS I HAVE BEEN SAYING FOR THE LAST FEW DAYS THIS PHASE WAS COMING & IT IS NOW HERE! SERVER 147 WILL BEGIN GOING THROUGH THE RE-INSTALLATION OF THE OPERATING SYSTEM. STREAM INFO/DATA HAS BEEN SAVED SO THE SERVER WILL BE WIPED CLEAN, OPERATING SYSTEM RE-INSTALLED, NEW CONTROL PANEL INSTALLED THEN I WILL BEGIN THE PROCESS OF PUTTING ACCOUNTS BACK ONTO THE 147 WITH THE DATA THAT WAS SAVED. DURING THIS PHASE, STREAMS WILL BE COMPLETELY UNAVAILABLE/INACCESSIBLE! THIS DOWNTIME CANNOT BE AVOIDED BECAUSE THE SOFTWARE FOR THE NEW CONTROL PANEL HAS TO HAVE A CLEAN SERVER WHICH IS WHY THE OPERATING SYSTEM IS BEING WIPED & RE-INSTALLED!!!!

PLEASE IF U NEED A BACKUP DURING THIS MIGRATION REACH OUT TO ME DIRECTLY ASAP – IF I’M ONLINE BY MESSAGING ME OR BY NOTECARD IF I AM OFFLINE!

SERVER ENDING IN 30.242 WILL BE TERMINATED ONCE DATA HAS BEEN SAVED (we’re very close to this, 30 accounts left to do) THEN ALL THOSE ACCOUNTS WILL BE MOVED TO 147!!!

IT WILL TAKE ME TIME TO GET ALL THE ACCOUNTS BACK ONTO THE SERVER SO PLEASE I BEG YOU TO GIVE ME TIME TO DO SO…THEY HAVE TO BE DONE ONE BY ONE MANUALLY!

Thank you, LustyLexxi Larimore

General Post, Maintenance Notices, Migration Update, Outages/Network Issues, Updates

*** SERVERS 147 AND 30.242 *** NEED A BACKUP?

*** SERVERS 147 AND 30.242 ***

If you are on either of these servers (147 or 30.242), this migration affects you! As I have sent numerous messages trying to reach everyone! Please don’t wait: if you plan on streaming during this migration, you’ll need a backup. Backups are being provided by me free of charge so please contact me directly by NC if I’m offline or by IM if I’m online to get one. We’re moving into Phase 2 & streams will become UNAVAILABLE/UNACCESSIBLE so please reach out if u need a backup!!!

Thank you
LustyLexxi Larimore

General Post, Maintenance Notices, Migration Update, Outages/Network Issues, Updates

Migration Update: Phase 1

Update: Phase 1
Sun, Dec 19 2021 12:37:04 PM PST

Hey there! Just a quick update letting everyone know that I am still in Phase 1 of the migration. This means that *no one’s* stream is being affected in any way. This phase is to get the data saved off server side so it can be restored for Phase 4. I will send notice out in advance before moving onto another phase. To read detailed info on the phases please read this post: https://news.hostcrate.stream/2021/12/update-migration-move-the-phases/

Thank you
LustyLexxi Larimore

Original Posting about migration:
https://news.hostcrate.stream/2021/11/december-13th-save-the-date-moving-process-begins/

General Post, Maintenance Notices, Migration Update, Outages/Network Issues, Updates

UPDATE: MIGRATION/MOVE — THE PHASES

I’m sorry if I confused anyone with my video/notices. There will be phases of the migration (move). Please note that if you are on server that ends in 38.242, you can ignore this message as you are already on a new server with the updated new control panel!

Phase 1 which will begin on the 13th will not directly affect anyone’s stream so they will still be usable. This phase is to get copies all of all the data off the servers whether that is by the customer or by me. No streams will be deleted or anything in this phase. Once ALL data has been safely saved to be re-uploaded, we will begin the next phase.

Phase 2: We will wipe the server IP ending in 147 then do a complete
re-installation of said server as if I just ordered it brand new.

Phase 3: We will begin the process of installing the new streaming control panel onto the server.

Phase 4: We will start the process of recreating stream accounts onto this server that were there before.

Phase 5: We will begin the process of saving the data from the server IP ending in 30.242. Once we have saved all the data on this server, we will then move them to the 147 server. Once all moved, the server ending in 30.242 will be terminated.

I will send notice of each phase. I will *not* remove any account until I know for sure data is saved somewhere. I will contact each person one by one so phase 1 will definitely be the *Longest* of the phases. This may start on the 13th and I’m hoping to get it all done by the 17th BUT it may take more or less time. I will keep everyone informed by our website & all other notice platforms that I use to keep communication with to customers.

There will be downtime, I cannot prevent that because the server 147 will have to be reinstalled as a fresh new server in order to install the streaming control panel – there is no way around that. BUT it shouldn’t take that long. The time consuming part will be putting streams back onto the server so I do apologize for that.

Backups are all on me so you’ll be reimbursed for as long as this migration is in progress, however, please keep in mind that I will not reimburse anyone anymore time than it takes for the migration to be completed so please don’t put a lot of time on the rental that you are using temporarily as it won’t be transferred over.
*** PLEASE CONTACT ME TO GET REIMBURSED BY NOTECARD, INCLUDE YOUR SL AVATAR NAME & YOUR STREAM DETAILS NOTECARD — IF YOU DON’T DO THIS, I WON’T KNOW YOU ARE PURCHASING A BACKUP AND SORRY TO BURST ANYONE’S BUBBLE BUT I AM NOT A MIND READER 😉 ***

ORIGINAL POST: https://news.hostcrate.stream/2021/11/december-13th-save-the-date-moving-process-begins/

Hope this clears up any confusion!
Thank you
LustyLexxi Larimore

General Post, Maintenance Notices, Migration Update, Outages/Network Issues, Updates

December 13th: Save the date – MOVING PROCESS BEGINS

December 13th: Save the date – MOVING PROCESS BEGINS


** WARNING: THIS MAY BE A LONG READ — PLEASE DO NOT SKIM THROUGH IT AS IT CONTAINS IMPORTANT INFORMATION **


Are on server ip that ends in  147 — OR — 30.242, this notice is for *you*.
(I’m so so so sorry for the typo here, I fixed it)
UPDATE:
https://news.hostcrate.stream/2021/12/update-migration-move-the-phases/


VIDEO FORMAT: https://youtu.be/OUrHKDRsECA

WebPros, the owner of cPanel, has announced several PRICE INCREASES THAT WILL TAKE EFFECT ON JANUARY 1ST, 2022. So, because of this, it has been decided that Hostcrate will be moving away from using cPanel after all. These two servers are currently using this software so we will need to – simply put – do a fresh start on these servers so they have to be reinstalled as if it was a fresh out the oven server that was ordered. We *WON’T* be keeping server IP that ends in 30.242 so anyone on that server will be moved onto 147 once it has been reinstalled with the new control panel. We will in the near future be ordering a new server to replace the server we aren’t keeping just FYI.

*** Please *** make sure that you have all of your data backed up if you are using the playlist features & have music uploaded as that will not be able to be transferred over. This will cause unavoidable downtime for these servers so I highly recommend that you have a backup stream – note that new streams that are set for rent at our office are already using the new control panel software so you can rent a temp stream that way or get a backup somewhere else reputable. It is *always* a good idea to have a backup stream as technology isn’t perfect anywhere you go.

This will begin on December 13th, 2021 & the expected date to be finished is on December 17th, 2021. It may take longer or a shorter time frame however which way we will keep you posted along the entire process via this webpage!

Once the servers have been reinstalled, I will begin the process of putting accounts back onto it. You will receive a notecard & IM once I have done yours. Please note that while I will do my very best to keep your info the same, it may not be possible (specifically the port just in case it is in use by another as I merge those from the other server onto this one).

Please note that if you have a custom URL, you won’t be able to use it as a hosting page where you have a player/website on it, your url will turn into your control panel login page. That is the only downfall to this control panel however it has quite a number of features like being able to schedule your playlists, an internal uploader so you don’t have to use a separate FTP like FileZilla, etc. So far many of those who have requested transfers have loved the new control panel so I hope you will too.

Custom URL’s will be at an additional fee of L$75/week & will include premium support until I have done all of the transfers for existing customers. If you choose not to keep your custom URL, that is quite understandable. Premium support will be an additional fee for those not directly affected by this specific move.

I GREATLY apologize for this — quite frankly — pain in the ass process but I would rather do this than have to increase pricing each time that the company does it, it isn’t fair and I do everything on my end to keep prices as low as possible as I understand and highly dislike when it happens to our bills in RL.

I hope that this is easy to understand. I will be working on this in video format as soon as I can. If you have any questions, please reach out.

P.S.: Please ignore all other posts/videos I have done on this as this is the way in which we are going about this situation. If anything were to change, we will let you know asap.

Thank you
LustyLexxi Larimore

General Post, Outages/Network Issues

Update: Issues (Aug 2021)

UPDATE: Issues
Sat, Jul 31 2021 10:16:28 PM PDT

The datacenter technicians went through logs and couldn’t find any culprit with the network or servers to cause issues to arise. However, they have someone keeping an eye out on it for the next few hours just in case it were to happen again so they can fix whatever it was.

This is a friendly reminder to make sure you keep yourself a (few) backup stream with all your providers because technology isn’t perfect so having a backup will always come in handy for just in case issues.

Thank you–Lexxi

General Post, Outages/Network Issues

UPDATE (ALL CLEAR): Caspertech – Outage – Please read

 
UPDATE: THEY HAVE ISSUES AN ALL CLEAR.
 

IMPORTANT! PLEASE READ!!!
Sun, Nov 08 2020 3:05:30 PM PST

Please refrain from making any payments until they (Caspertech ) have released an all clear. Any payments made, they have placed a fail safe system in place so just be patient. Here is their official update with specific details on the matter.

https://www.facebook.com/CasperTechUK/posts/1485645984963689
In case you weren’t aware: We use the CasperLet/CasperVend systems created by the Caspertech company inworld.

Thank you