If you are a customer of Hostcrate then you are very much aware that we have separated our Shoutcast Streaming Services from our billing website including this website so if ever our servers were to go down for whatever the reason may be, we would be able to still communicate with you – outside of social media – and keep everyone up to date on what was going on all at once. This, in my own opinion is a smart business idea in itself.
After searching, comparing, and trying out A LOT of providers throughout 2017. Then trying a set of providers that I thought were a good fit among one another in 2018, I decided on one finally on July 18th, 2018. In a few short months, we will have been with them for a year officially.
Even though Hostcrate does offer web hosting services, we do recommend to always have a backup account/plan somewhere. Not to be used as a backup service but just in case a disaster does happen to have another website to communicate with – outside of social media – as we all are aware that technology is not perfect so take steps in prevention rather than taking care of it after the fact. We even recommend having a stream backup as you just never know. Hopefully that makes sense.
Anywho, we decided to go with MDDHosting. Their services were fast so our website’s page load time was amazing and that is essential for Hostcrate especially when we have people outside the United States who access our website. The best part though is their quick response time with customer support. As most of you are well aware, I am quite the stickler to getting quality customer service. I despise the cut and paste canned responses from companies. It drives me completely bonkers to receive a canned response. MDDHosting DIDN’T do that!!! They are real people who actually read what you have submitted and respond appropriately.
To top this off, they had an issue a few months back that caused a severe outage by a mistake that one of their server administrators had made. Yes, our website was down for a bit of time. BUT the manner in which MDDHosting.com had handled the situation is why we are still with them today.
- They sent out an email.
- They made it clear on what happened.
- They worked as had as they could to restore services.
- They made a plan to prevent this type of issue in the future.
THAT is why we stayed. THAT is why I believe in their company. THAT is why I am creating this post and promoting their services because THAT is how a provider is suppose to act when something goes wrong. I decide to become an affiliate for them and the links above are affiliate links so Hostcrate would get a commission if you decide to make a purchase but don’t get that twisted because from this situation, having their quality services, with amazing customer service is the reason as to why I support them 100%. I will **NEVER** promote a company that I don’t believe in.
Thank you for taking the time in reading this post. I appreciate each and every one of you that is supporting Hostcrate because without you, I wouldn’t have this amazing job that I absolutely LOVE!!!
Thank you,
–Lexxi
