Grace Periods have been added to our services. They are as follows:
UNDER SECTION #24: https://news.hostcrate.stream/tos/
DIRECT ANY QUESTIONS TO LustyLexxi Larimore. Staff cannot answer TOS questions.
As of June 26th, 2020, we now have a small grace period as follows:
-Regular streams: 2 day grace period then it will be removed without further notice.
-Lifetime Licenses: 3 day grace period then it will be removed without further notice.
-Premium Support: If you have premium support and your stream rental becomes overdue/removed, your premium support will NOT be put on hold. However, you can put your premium support onto another account at anytime given it has time remaining.
When you rental reaches the above grace periods, you risk losing your account. ALL regular streams are recycled once the account is terminated. IF you have a Lifetime (VIP) Licenses, you can reactivate your license at anytime using the appropriate reactivation vendor for the license plan you paid for initially. If you’re unsure of which license you have, contact us! Staff does terminations/suspensions multiple times during the week. It is NOT our responsibility to contact you when you are in late status, the rental box sends out notices via local chat AND direct from our bot (Hostcrate Classito). You can also click on your box to find out your remaining time.
***WE ARE LOOKING FOR A SOLUTION TO GIVE OUT NOTICES AS AN EXTRA SERVICE WHICH WOULD BE ADDED TO THE PREMIUM SUPPORT OPTION – WE WILL ANNOUNCE THIS ONCE WE HAVE ONE***